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Terms & Conditions

Welcome to Guard Labs. These Terms & Conditions govern your use of our website and the purchase of products from Guard Labs.

By accessing this website or placing an order, you agree to the terms outlined below.

If you do not agree with these terms, please do not use our website.

1. About Guard Labs

This website is operated by Guard Labs.

Throughout the site, the terms “we,” “us,” and “our” refer to Guard Labs.

By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms & Conditions.

2. Website Use

By using this website, you agree to:

• Use the site for lawful purposes only
• Not misuse or interfere with the operation or security of the website
• Not attempt to gain unauthorised access to any part of the website
• Provide accurate and current information when placing an order or contacting us

We may update, modify or remove website content at any time without notice.

3. Product Information

We do our best to ensure product descriptions, images, pricing and availability are accurate.

However:

• Product colours may appear differently depending on your screen
• Packaging may vary from images shown
• Availability may change without notice
• We reserve the right to correct any errors or inaccuracies at any time

All product information is provided in good faith.

4. Pricing & Payment

All prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.

Prices include GST where applicable.

We reserve the right to update pricing at any time.

Payment must be received in full before orders are processed and dispatched.

We accept secure payment methods shown at checkout.

5. Orders

Once you place an order, you'll receive an order confirmation by email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

• Cancel or refuse an order
• Limit quantities purchased
• Request additional verification where required

If we cancel an order after payment has been processed, a full refund will be issued.

6. Shipping & Delivery

Shipping timeframes are estimates only and may vary depending on location and carrier delays.

Once an order has been dispatched, Guard Labs is not responsible for delays caused by shipping providers.

Please ensure your delivery details are correct before placing your order.

For more information, please refer to our Shipping & Returns Policy.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Shipping & Returns Policy and Australian Consumer Law.

Where applicable, refunds will be processed back to the original payment method.

For hygiene reasons, some opened or used products may not be eligible for return unless faulty.

8. Promotions & Discount Codes

From time to time we may offer promotional pricing or discount codes.

Unless stated otherwise:

• Discounts cannot be used in conjunction with other offers
• Promotions apply for the advertised period only
• Discount codes must be entered at checkout
• Promotions may be changed or withdrawn at any time

Discounts cannot be applied retrospectively once an order has been placed.

9. Product Use

Please use all Guard Labs products as directed.

Customers are responsible for reviewing product instructions and suitability before use.

Guard Labs is not liable for misuse, improper handling, or use outside intended purposes.

If irritation or adverse reactions occur with skincare or grooming products, discontinue use and seek appropriate advice if needed.

10. Warranty

Eligible Guard Labs products may be covered by a manufacturer’s warranty.

Warranty terms may vary depending on the product.

Warranty coverage does not apply to:

• Normal wear and tear
• Accidental damage
• Misuse
• Unauthorised repairs or modifications

Warranty terms are in addition to your rights under Australian Consumer Law.

11. Intellectual Property

All website content including:

• Logos
• Branding
• Images
• Product descriptions
• Graphics
• Website design
• Written content

is owned by Guard Labs or licensed for use.

Content may not be copied, reproduced or used without written permission.

12. Privacy

Your privacy matters to us.

Any personal information collected through this website is handled in accordance with our Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by law, Guard Labs is not liable for any indirect, incidental or consequential loss arising from:

• Use of this website
• Delays or website interruptions
• Product misuse
• Inaccuracies or errors on the website

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to repair, replacement or refund where required by law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updates take effect immediately once published on this website.

We recommend reviewing this page periodically.

16. Contact Us

For any questions regarding these Terms & Conditions:

Guard Labs
Email: support@guardlabs.com.au
Website: guardlabs.com.au

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